Last updated: 9 June 2026

Sterling Plumbing & Heating Ltd respects your privacy. This privacy policy explains how we collect and use personal information when you use this website, contact us, or ask us to provide plumbing and heating services.

Who we are

Sterling Plumbing & Heating Ltd provides plumbing, heating, gas, LPG, oil and renewable heating services across Norfolk.

Address: 13 The Close, Norwich, NR1 4DS
Email: info@sterlingheating.co.uk
Phone: 07584 028106

Information we collect

We may collect your name, email address, phone number, postcode or address, and any details you choose to include in an enquiry message. If we carry out work for you, we may also keep job details, appointment details, invoices, payment records and related correspondence.

How we use your information

We use your information to respond to enquiries, arrange appointments, provide quotes, carry out requested work, manage customer records, issue invoices, keep business accounts, and comply with legal obligations.

Our lawful basis

We usually process enquiry and job information because it is necessary to take steps at your request before entering into a contract, or to perform a contract with you. We may also process information where we have a legitimate interest in running and improving the business, and where we must meet legal obligations such as tax and accounting requirements.

Who we share information with

We do not sell your personal information. We may share information with trusted service providers where needed to run the website, manage email, provide business administration, process accounts, or comply with law.

How long we keep information

Enquiry information is kept only for as long as needed to respond and follow up. Customer, job, invoice and accounting records may be kept for up to six years where needed for tax, accounting, insurance or legal purposes.

Your rights

You have rights under UK data protection law, including the right to ask for access to your personal information, correction of inaccurate information, deletion in certain circumstances, restriction or objection to some processing, and data portability where applicable.

To exercise your rights, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Security

We take reasonable steps to protect personal information and keep it secure. No website or email system can be guaranteed completely secure, so please avoid sending highly sensitive information through the contact form.

Cookies

For information about cookies and similar technologies used on this website, please see our Cookie Policy.

Updates

We may update this policy from time to time. The latest version will be published on this page.